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Pointe of View Blog

Viewpointe provides commentary on best practices and expertise for business and technology leaders regarding information management, governance and payment archiving.

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Accelerate Digital Transformation by Avoiding These Major Pitfalls

By Susan Emery | May 21, 2019

The term “Digital Transformation” is at risk of being overused, but it serves as a helpful umbrella term for many critical aspects of managing enterprise content that require continuous improvement: efficiency, elasticity, agility, security, competitive edge and customer loyalty. Digital transformation begins by taking stock of current systems, practices and processes, and determining how to…

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Scaling for Faster Payments Without Leaving Your Check Infrastructure Behind

By Richard Luchak | May 14, 2019

Are you keeping up with the growing number of faster payment types? The number of new payment types are on the rise. In the Federal Reserve’s Faster Payments Task Force Report, Part Two, issued in 2017, they numbered well over 20 different real-time payment types. Since then, many more have been introduced while some have…

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Is Your Mainframe Holding Back Modernization and Transformation?

By Deepti Harpale | May 7, 2019

Customer expectations drive business processes to move at a speed never imagined. Even when dealing with sensitive information involving customer profiles, financial data and highly-regulated information, companies seek speed in their applications to satisfy customer demands. To meet these expectations, business applications must present the relevant information to users in a timely fashion and in…

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Tracking Consumer Privacy and Protection Trends

By Susan Emery | January 22, 2019

For several years leading up to the GDPR May 2018 affective day, the information management industry was in a tizzy about preparation, risks, ramifications and impacts. This wide-sweeping protection act hogged the spotlight and attention, but those with a keen eye were paying attention to the ongoing and increasing trend towards more consumer data protection…

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Don’t Let Renewal Charge Increases Break the Bank

By Susan Emery | January 10, 2019

As the wave of vendor consolidations in the content management, content services and information management space continue, it’s important to be watchful for some common tactics used to maximize the value of the existing customer base that can bust your software renewal budget through balloon charges. Increased license renewal and maintenance fees – It is smart to anticipate that maintenance fees…

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Four Steps to Diagnosing Your Content Services Challenges

By Deepti Harpale | November 26, 2018

Are you charged with managing a variety of aging enterprise business systems for your organization? Content lives across all of these on-premises systems and is often duplicated or redundant across silos. You likely: Access, monitor and govern an ever-growing mountain of business content on systems that fall short on user experience, responsiveness and connectivity Juggle…

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“Show me the money” – on demand!

By Deepti Harpale | June 21, 2018

It’s a new world in the banking industry. Paper statements, sent each month by mail, have been the mainstay of banks and other institutions for decades, but consumers now expect immediate access to information about transactions, balances, previous checks and more at any time of the day or night. While a traditional Print Stream and…

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Content Services: What’s in a Name?

By Susan Emery | May 17, 2018

It seems worth noting the shift in market terminology from ECM to Content Services that has taken place in the last year or so. This rebranding is rooted in the idea that ECM is too limiting or no longer adequate to describe the information management and interconnectivity that is needed today. I’ve even heard industry…

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