Core Engagement Services

Your Success Is Our Success

Proven results and a track record of trust stem from our exclusive focus on delivering long-term customer satisfaction.

When executing a new strategy or solution, few can claim success unless they follow a full lifecycle that includes careful planning, on-time implementation and continuous operations monitoring. In an era of big data volumes, an ever-evolving regulatory and legal landscape and the transition to the cloud, the need to work with a trusted, experienced partner has never been more critical.

Let Viewpointe help you harness your data and improve efficiency through our core professional services.

Long Term Value and Best Practices

Our team of experienced solution experts has the knowledge required to provide strategic value to your organization's management and control of your data.

Benefits:

  • Meet needs via purpose-built solution, leveraging best-of-breed technologies
  • Trust experts in roadmap development and implementation to help you plan
  • Enjoy industry-leading best practices to guide your approach
  • Receive reliable support from premier service provider 

  • Launch your initiatives with practical strategies that work
  • Execute change management and training programs for success

Why Viewpointe:

  • Over a decade of experience delivering private cloud services
  • Unmatched business model that drives excellence
  • Uniquely combine technology and professional services
  • Regulatory compliance, security, ECM and IG expertise on staff
  • One of the most trusted and longest managed cloud archives in the United States
  • Proven ability to roadmap and implement complex IG strategies

 

Increase Business Value through a Pragmatic Approach

Our core services are a unique combination of hardware, software and unmatched expertise to address system effectiveness, data integrity and rapid deployment while also providing guidance on industry leading practices.

Our structured engagement methodology focuses on a successful implementation from both business and technology perspectives. This delivery model is measured both internally and externally by customer satisfaction, executed in a measured and balanced approach.  

Our core services include:

  • Program / Project management: Our dedicated professionals work with you to define the solution that meets both current and future needs, providing a unique combination of technology expertise and comprehensive professional services.

  • Dedicated Customer Care and Support Team: We provide a platinum level of service for all our customers and an operations center staffed with highly trained operators.  

  • Content Migration/Ingestion Services: We employ a proven and repeatable methodology to help deliver a high-quality conversion process with unwavering precision.

  • Disaster Recovery Planning and Design: In-depth disaster and data recovery planning and a highly secure infrastructure help provide businesses continuity with minimal interruption.

  • Line of Business Applications and Workflow: Our solution experts assist with the mapping and execution of necessary business processes and workflows to meet your organizational goals.

  • Training and Education: Customer training is provided using a "train the trainer" methodology and format for supervisory, operator and end-user education.

Interested in learning more? Contact us - we want to hear from you!

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Professional Services Overview

Our private cloud services are a unique combination of hardware, software and unmatched expertise to address your organizational needs for information governance and management. 

 

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Want more information on our services or solutions? Find out why Viewpointe has been a selected provider to many of the largest, most complex companies since 2000. 

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227 West Trade St., Suite 2000
Charlotte, NC 28202
800.956.3807

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