Remote Managed Services

The critical nature and pace of application updates, hotfixes and ongoing application maintenance has increased demands on corporate resources while the skills required to support these services are further removed from business differentiation and strategic investment. Legacy information systems carry a high cost of ownership and are difficult to maintain to meet evolving and complex business, regulatory and legal demands. The cost and time needed to develop and fine-tune application management toolsets and processes restrict an organization’s ability to be proactive. In addition, it has become increasingly difficult to recruit the necessary skill sets to maintain and modernize these existing systems.

Viewpointe Remote Managed Services provides a comprehensive approach to operations and support of content application and environments including Application Performance Management, Application Support, Application Expertise and Thought Leadership.

BENEFITS

Offload the work and time an organization’s internal team would otherwise spend on the administration of on-premises ECM applications and environments

Increase productivity and ROI

Free up resources to focus on strategic projects


THE BUSINESS VALUE OF MANAGED SERVICES

A recent study by IDC highlighted the financial and operational benefits from using managed services:

88% reduction in application downtime

24% reduction in IT Infrastructure cost

42% increase in IT staff productivity

224% ROI in 3 years

Remote Managed Service

FEATURES AND DIFFERENTIATORS

Viewpointe Managed Services takes responsibility for the support of content applications and environments with specific expertise in IBM FileNet, IBM Content Manager OnDemand, IBM Datacap and IBM Content Navigator. Application management, including application and system monitoring, application performance and capacity planning, helps businesses meet existing and future needs, preventative maintenance, upgrades and patching and configuration management. Additionally, it provides expanded IT capabilities without adding headcount.

Viewpointe’s Managed Services team brings ECM expertise such as asset and configuration management, application tuning, application performance and capacity planning to meet existing and future organizational needs.