Business Process Consulting

YOUR SUCCESS IS OUR SUCCESS

Corporations struggle to meet the constant demand for content management expertise, business process re-engineering and application development. Transformation and modernization initiatives stall and fall short when existing staff are overwhelmed with tactical tasks and unable to work strategically to achieve the desired future state.

Avoid common missteps, Viewpointe’s Professional Services can help focus content transformation efforts and augment staff application and development expertise. From detailed content assessment and tailored system configuration to custom development and complete program and project management, we help clients solve a wide range of content related challenges. We also provide content migration and ingestion services that help ensure all content is properly categories, secured, retained and available to drive improved customer business responses.

With Viewpointe’s guidance, customers can accelerate deployment, manage project changes and reduce time to return on investment (ROI). The assistance Viewpointe can provide extends beyond deployment and strives to deliver long-term customer satisfaction. Viewpointe also provides hosted and remote managed services for system monitoring, high availability, disaster recovery and continuous improvements to help address the evolving business, security, legal and regulatory requirements.

BENEFITS

Reduce application down time with proven data recovery strategies

Free up resources to focus on strategic projects

Increase customer satisfaction with improved response rates

Proactively identify potential risks via full plan drills

Enable fast response in wake of disaster via clear data recovery procedures

Meet customer requirements for data recovery strategies and plans

Meet needs via purpose-built solution, leveraging best-of-breed technologies

Trust experts in roadmap development and implementation to help you plan

Enjoy industry-leading best practices to guide your approach

Receive reliable support from a premier service provider

Launch your initiatives with practical strategies that work

Execute change management and training programs for success


LONG TERM VALUE AND BEST PRACTICES

In an era of customer experience demands, pushing data volumes to the cloud, and an ever-evolving regulatory and legal landscape, the need to work with a trusted, experienced partner has never been more critical. Our services team includes experienced solution professionals with the knowledge required to provide value to your organization’s management of data.

INCREASE BUSINESS VALUE THROUGH A BEST PRACTICES APPROACH

We offer a variety of services spanning strategy and best practices consultation, implementation services, delivery services and assessment services as well as the option to define a tailored service that helps address pressing priorities.

Examples of our services include:

  • Health Assessment – Take stock of current content systems and vendors as part of a health assessment and evaluation that includes documentation of current state as well as planning and a roadmap to an improved future approach to content services
  • Financial Business Case – Evaluate content related expenses and investments to determine current total cost of ownership and build a business case summary that includes anticipated return on investment as well as an industry comparison
  • Application Design – Host a series of joint application design workshops to identify goals, requirements, design and a project plan that provides a documented path to successful execution
  • Application Development – Augment existing development resources with Viewpointe’s professional services, developers, architects and quality assurance professionals to help drive success on projects related to IBM FileNet, IBM Datacap, IBM Content Manager OnDemand (CMOD) and IBM Content Navigator as well as other related content management services and industry solutions
  • Business Process Consulting – Document current and ideal business process flows to re-engineer for improved efficiency and optimization in a way that builds upon sound existing systems and practices and helps operationalize additional business tasks
  • Remote Managed Services – Supplement existing application administration staff with Viewpointe’s Remote Managed Services to assist with system administration tasks, upgrades, disaster recovery tests, cloud transitions, content system consolidation and Level 2&3 support
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Viewpointe Professional Services

We offer a variety of services spanning strategy and best practices consultation, implementation/delivery services and assessment services. Our services team includes experienced solution professionals with the knowledge required to provide value to your organization’s management and control of data.

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